Terms & conditions

1. Who we are

BIMS · Amsterdam Zuidoost, the Netherlands · Email: info@bimsstore.com

2. Preorders

All BIMS drops are sold as preorders. A piece is made once, for the people who preordered it. Your order is confirmed as soon as your payment has been received; you then get a confirmation by email.

The expected production and delivery time is shown on the product page and in your confirmation. If it changes, we let you know by email. If the delay is more than 30 days past the date we gave you, you may cancel and get a full refund.

3. Prices and payment

All prices are in euros and include Dutch VAT. Shipping costs are shown in your bag before you pay. Picking up your order in the Bijlmer is free.

Payments are handled securely by Mollie. You can pay with iDEAL | Wero, Apple Pay and card. We never see or store your card details.

4. Delivery and pick-up

We ship within the Netherlands and the EU to the address you enter at checkout. Please make sure it is complete and correct.

If you chose pick-up, we email you the address and time once your piece is ready. Unclaimed pick-up orders are kept for 30 days after that email.

5. Right of withdrawal

You have 14 days to change your mind, counted from the day you (or someone you chose) received the order. Let us know by email within those 14 days and send the piece back within 14 days after that, unworn, unwashed and with labels attached. Return shipping is at your own cost.

We refund the amount paid, including the standard shipping cost, within 14 days after receiving your withdrawal, using the same payment method. We may wait with the refund until the piece is back with us.

6. Quality and complaints

Every piece is checked before it leaves us. If something is wrong with your order, email us within a reasonable time after you notice it, ideally with a photo. We will repair, replace or refund, as the law requires.

Complaints are answered within 14 days. If we cannot solve it together, you can also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

7. Sizes and colours

Use the size chart on each product page as a guide. Colours on screen can differ slightly from the real fabric. Small differences like these are not a defect.

8. Liability

Our liability is limited to the amount you paid for the order concerned, except in case of intent or gross negligence, or where the law does not allow a limit.

9. Promotions and the game

Build the Wall and other promotions have their own rules. You can find the game rules on bimsstore.com/rules.

10. Privacy

We handle your personal data as described in our privacy policy on bimsstore.com/privacy.

11. Law

Dutch law applies. Disputes go to the competent court in Amsterdam, unless the law gives you the right to choose another court.

Questions?

Email info@bimsstore.com. We are happy to help.